With over 20 years experience, we realise the importance to every business of a smooth implementation for each workforce management and administration system that we install. This process starts way before we sell the product with clear presentations based on your own requirements.
Once you have made your decision to install a Crown Workforce Management solution, we will project manage the implementation process based on your own requirements and budgets. We always assist with the planning phase of every project, using our experience to prepare optimised plans that are realistic and achievable. And throughout the life of every project, we apply proven Project Management techniques to ensure that our teams and those of our customers are properly co-ordinated. We can also help you identify and define the underlying business processes and work rules that need to be defined clearly prior to system implementation.
User endorsement is essential to ensure the smooth deployment of any system. Our skilled training team have worked in the very same business environments as your users (Payroll, HR, etc) and provide an excellent range of training courses to help you and your team to get up to speed as quickly as possible.
Warranty, Support & Maintenance
All of our software is warranted to perform to the agreed functional specification. Following the warranty period, we routinely provide support and maintenance on an ongoing basis. The following service is provided as standard for an annual fee:
- Unlimited use of the Crown Customer Support Desk
- Advice and guidance in the use of Open Options
- Prompt Defect Correction
- Use of the Customer Support Web Site
- New product releases
- Product User Group meetings
- Remote Dial-in Facility