A focus on achieving specific business benefits can often lead to transformational change when introducing a new workforce management system, explain business leaders in a new film by Crown Workforce Management Systems.
Tulip Food, Interserve and Princess Yachts highlight how putting “foundation” requirements in place resulted in establishing a cornerstone on which greater improvements could be built.
“The foundation benefits; standardising processes, centralising systems, generating accurate data and creating greater visibility across the organisation can often be the immediate objectives,” says David Bacon, Sales and Marketing Director for Crown Workforce Management Systems. “But these business benefits can often combine and result in real transformational change.”
Project Manager Sheila Grass, of Tulip Ltd, wanted to standardise reporting processes in order to develop a central cost structure as a priority.
“We immediately achieved our primary objective; to gather information from sites and departments across the business in a consistent format. This resulted in significant time saving when that data was brought together and analysed. Before, we would receive a host of spreadsheets, all in different formats and containing different information, which would take us days to compile and assess,” she says.
For Interserve, Associate Director Richard Jones, integrating HR and time and attendance platforms with payroll was key to identifying a costing solution.
“We now have an end-to-end product that provides validation on information input around the business and a greater granularity of reporting,” he says.
“We also have immediate access to personnel records which in the past would have taken days to access from paper files.”
Princess Yachts saw immediate benefits from the implementation but its ripple effect led to a significant step-change in the running of the business.
“We were able to reduce a seven-step absence management process down to a single step, allowing managers to address the initial abstraction, assess health and safety needs and return to work but over time the activity management tools gave us a greater insight into the resources allocated to particular boat lines and improve the build times,” says Payroll Manager Peter Bryson-Meehan.
The second part of the Business Benefits film can be seen http://www.crowncomputing.com/blog/videos/business-benefits-part-2-exceeding-customer-expectations/
In the final instalment, other Crown Workforce Management customers Carillion and Trailfinders talk about how the positive impact that the system has had on their businesses alongside an insight into the ‘next big thing’ – the developments that will help organisations to plan for the future.